We acknowledge at Valleys to Coast that we have not bounced back from COVID as fast as we wanted and needed to when it comes to our immediate priorities, like repairs and dealing with complaints.
And because repairs and maintenance is our core service as an organisation, and our customers are at the heart of everything we do, we have decided to dedicate the resource needed to prioritising and amplifying our safe and happy homes project immediately.
This is in the shape of a Turnaround Team, led by our Corporate Director of Development and Growth Darrin Davies, and made up of experts brought together from across the business to get things up to speed. As a One Team organisation, all Valleys to Coast colleagues are committed to coming together to get what work needs to be done, done. As swiftly, and to the highest standards possible.