Pay your rent
The rent you pay on your home is used to carry out repairs and improvements to the homes we manage. It also enable us continue to provide a good quality service and invest in future developments.
Paying rent on time
The tenancy agreement says that your rent must be paid weekly and in advance. However, we don’t insist on you paying weekly and are happy for you to pay in the method that is most convenient for you, but you must make sure your rent account does not fall into arrears between your payments. If you opt to pay monthly, your account should be a month in credit when you make your payment; if you pay weekly it should be a week in credit, and so on.
It can be hard to keep track of your money week to week and month to month. The introduction of Universal Credit will mean any payments you receive will be made monthly, meaning you will have to manage your money on a monthly basis. Our Budgeting Form will help you see if your incomings are greater than your outgoings, and if not, contact our Money Matters Team on 01656762582 for assistance.
If you are struggling financially and are in receipt of Housing Benefit, you may be entitled to some help with your rent shortfall. Simply complete the attached DHP Form and submit to BCBC along with the required evidence. If you are successful with your application this will only be for a short period of time and not ongoing.
Pay by direct debit
The easiest way to keep up to date with your rent is to set up a Direct Debit. You can pay your rent directly from your bank account weekly, fortnightly, 4 weekly or monthly. Call us on 0300 123 2100 (option 2) to set up your direct debit over the phone. It’s that simple!
Rent can be paid at any time of night or day by debit or credit card. Register once and your details are saved to make future payments quicker, easier and more convenient.
Pay by app
You can also download the allpay mobile application (app) enabling you to pay your bills using your smartphone anytime and anywhere. You are able to securely download the app from the Apple App Store, the Windows Phone Store and on Google Play and it will allow you to securely store payment reference numbers, bank details and payment amounts.
Pay by automated phone line
You can use the allpay automated phone line to pay your rent at any time of the day. Call allpay on 0844 557 8321. Please ensure you have your debit/credit card and your payment reference number to hand.