My Home

Make a Payment

Pay your rent

The rent you pay on your home is used to carry out repairs and improvements to the homes we manage. It also enable us continue to provide a good quality service and invest in future developments.

 

 

Paying rent on time

The tenancy agreement says that your rent must be paid weekly and in advance. However, we don’t insist on you paying weekly and are happy for you to pay in the method that is most convenient for you, but you must make sure your rent account does not fall into arrears between your payments. If you opt to pay monthly, your account should be a month in credit when you make your payment; if you pay weekly it should be a week in credit, and so on.

Budgeting Support

It can be hard to keep track of your money week to week and month to month. The introduction of Universal Credit will mean any payments you receive will be made monthly, meaning you will have to manage your money on a monthly basis. Our Budgeting Form will help you see if your incomings are greater than your outgoings, and if not, contact our Money Matters Team on 01656762582 for assistance.

Housing Benefit

If you are struggling financially and are in receipt of Housing Benefit, you may be entitled to some help with your rent shortfall. Simply complete the attached DHP Form and submit to BCBC along with the required evidence. If you are successful with your application this will only be for a short period of time and not ongoing.

 

Ways to pay

By Direct Debit

This is a really quick & easy way to pay us. Money will be paid to us directly from your bank on a date that best suits you. Simply call us with your bank details: 0300 123 2100

Your payments are protected by the Direct Debit Guarantee.

By recurring card payment

This allows us to collect your rent using your bank card details when you give us permission. Simply call us with your card details: 0300 123 2100

You will receive an email or text as confirmation of your payment.

Online

You can make a payment online on our website: www.v2c.org.uk/my-home/pay You’ll need your AllPay payment reference number.

The Allpay app

Download the Allpay app directly onto your mobile device and make payments on the go. Simply search ‘Allpay’ from your Apple Store, Windows Phone Store or Google Play.

TextPay

You can pay by sending a quick text. You will need to register your phone number online here first: www.allpayments.net/TextPay

By calling us

You can make a debit or credit card payment by giving us a call: 0300 123 2100 

If you’re calling after 5pm or on the weekend please select option 2.

At any PayPoint zone or cash in our office.