• Valleys to Coast taking strides towards becoming a greener business

    Valleys to Coast has proved again its continued commitment to becoming a more sustainable business with the achievement of the Green Dragon Environmental standard at level 3 for the second year running.   


    The Green Dragon Environmental Standard is awarded to organisations that can demonstrate effective environmental management and that are taking action to understand, monitor and control their impacts on the environment. 


    During the last year, Valleys to Coast has ensured that 91% of all materials that have come off-site from repairs and maintenance have been saved from landfill and been recycled and in total the organisation has recycled 538 tonnes of waste. This along with a reduction in carbon emissions has led to retaining the standard. 


    Speaking about the Green Dragon accreditation, Valleys to Coast Health and Safety Officer, Joshua Preece said:
    “We are very pleased to have retained the level 3 standard in what has been a tough year with the pandemic. Going forward we want to look at new ways that we can decrease our carbon emissions as a business, both within offices and home-working environments and, of course, our customers' homes. 


    Plans for the organisation to improve their year-on-year improvement include looking at the positive impact on carbon emissions resulting from home working, introducing more energy efficient lighting at properties, better planning of tradesperson travel and looking at ways to improve energy efficiency of older buildings and homes. 


    Talking about future plans to improve the businesses’ environmental impact, Darrin Davies, Director of Development & Asset Investment, added: “This year has forced us to think differently as a business. We now want to make the most of this shift and we will start by asking staff to share their ideas with us for reducing our carbon footprint. Hopefully we will continue to improve and work our way towards the next level and become an even more sustainable business.” 


    You can find out more about the Green Dragon Environmental Standard by visiting the Green Business Centre website

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  • How we will operate during the Welsh Government fire-break

    Following the announcement earlier this week by the First Minister that we will be entering a national lockdown, or ‘fire-break’ as he has called it, we are keen to update you on the impact that will have on our services. 


    The 17-day lockdown period will start from Friday 23rd October at 18:00 until the start of Monday 9th November. During this time a series of rules will be in place to slow the infection rate of the coronavirus. 


    Within these rules the Welsh Government has asked housing associations to only conduct urgent and emergency repairs and home visits during these 17 days. 


    This means that: 


    • You can still call us with repairs but new repair requests will be booked in for after the lockdown, from the 9th November onwards;


    • New emergency and urgent repairs will be booked in as soon as we can; and


    • We will review all current booked appointments and determine if they are urgent.


    If you have an appointment booked that we now feel is non-urgent and can wait until after the fire-break, we will contact you shortly to arrange an alternate slot. 


    Also if you don't feel comfortable with us entering your home during this period and feel that your repair or appointment can wait until after the 9th November, please contact us on 0300 123 2100 between the hours of 09:00 and 17:00 and we will work with you to arrange another appointment.


    We would like to thank you in advance for your understanding as we look to work within the spirit of the fire-break and follow the First Minister’s message to play our part in helping slow the rate of infection. 


    Any action we take now will help us greatly as we get closer to the winter months and the Christmas season and our priority is to ensure that we keep you and your homes happy and safe. 


    Finally I just want to thank you all for your cooperation, as we adapt and respond to the latest advice.  The preparation has meant that we can continue with most our services in a safe way and I know that will mean a lot to you and your communities who rely on the important services we deliver.


    Joanne Oak - Chief Executive

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  • Valleys to Coast hosts its first ever virtual AGM

    Last week saw Valleys to Coast take our Annual General Meeting online for the first time in our history 


    Having to find a new way of hosting the meeting due to the current restrictions in place as a result of the Coronavirus, our Governance and Communications teams worked together to ensure the meeting took place online instead. 


    Speaking following the meeting, our Chief Executive, Joanne Oak said “I am so pleased that our teams were able to make this happen. Adjusting to new ways of working presents new challenges but we ensured this key meeting took place and are going to take the learning from this into how we might engage with customers more effectively online too.”


    Held on Wednesday September 23rd, this year's AGM featured a virtual question and answer session with questions submitted by Valleys to Coast customers via an online form. 


    We have committed to responding individually to those customer queries via email but we also were able to answer them within the session too. 


    A full video recording of the Annual General Meeting can be found online via our Youtube Channel and embedded below. 


    If you would like to skip straight you the Question and Answer session you can do so by skipping to around 15 minutes in. 




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