• Help us to improve our website

    We are currently improving our website so it becomes a place where our customers, partners and those looking to work with us find it easy to use and have all the information they need.


    Can you spare a few minutes to tell us what you think about our website? 


    This feedback will help us create a plan of improvements to ensure our users get what they need when visiting our website.


    Give us your feedback by completing our survey.


    Thank you for your time.

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  • Valleys to Coast pledges to put sustainability and community at the heart of planning

    We have recently joined the list of signatories on the Design Commission for Wales’ Placemaking Charter, committing to support the development of high-quality places across Wales for the benefit of communities.


    The Charter has been developed by the Welsh Government and Design Commission for Wales in collaboration with the Placemaking Wales Partnership.


    By taking a Placemaking approach to development, we will consider how we can positively shape the places where people live, work, socialise, move around and engage.


    The principles of the Charter align with the objectives outlined in Valleys to Coast’s recently launched ten-year Corporate Strategy, which aims to create Safe and Happy places for our customers and communities.


    By signing this charter we will be pledging to:

    • Involve the local community in the development of proposals;
    • Choose sustainable locations for new developments;
    • Prioritise walking, cycling and public transport; 
    • Create well defined, safe and welcoming streets and public spaces; 
    • Promote a sustainable mix of uses to make places vibrant;
    • Value and respect the positive distinctive qualities and identity of existing places.  


    All of which will help us to create neighbourhoods that are safe and desirable.


    Speaking about the Placemaking Charter, Darrin Davies, Corporate Director of Development and Growth said:

    “We are really pleased to be added to the list of signatories alongside other Welsh organisations who are pledging to create better places here in Wales. One of the things we always consider when starting a new development is our responsibility as a housing association, and how we can contribute to building a better Wales, and in particular how we can help to regenerate Bridgend. 


    “As committed placemakers, our customers are at the heart of everything we do at Valleys to Coast, so by taking a Placemaking approach to development our hope is that we can create safer, happier communities that our customers can feel proud to live in.”


    To find out more about the Placemaking Charter, head to the Design Commission for Wales’ website here


    Click here to read our ten-year Corporate Strategy.

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  • Our ten year ‘safe and happy’ vision

    We have launched our Corporate Strategy!


    This maps out our path as an organisation for the next ten years. Originally drafted before the pandemic lockdowns, we have used the time since to reflect, review and refresh our strategy for the new world we are living and working in - ensuring it is agile enough to deal with any future challenges.


    The strategy reinforces our purpose, describing our vision, values, and strategic priorities. It also explains the three stages to our strategy, including the current stage, which is focused on ‘Brilliant Basics’ and getting our core repairs and maintenance services to where they need and should be post-COVID, laying a solid foundation from which we can build and grow to tackle the national housing crisis and help regenerate Bridgend.


    It also commits to our four corporate objectives of ensuring our customers, their homes, the places our communities are in, and our colleagues are safe and happy. Moving forward, these will be at the heart of everything we do. 


    Our Chief Executive, Joanne Oak, explained how refreshing our strategy at this stage was the right thing to do. 

    “We needed to adjust the way we worked post-pandemic, to meet the changing needs of our customers and colleagues. Using their feedback, we made sure we were doing the right things, in the right way, for the right reasons. This will allow us to deliver more, then innovate and grow, whilst still delivering the brilliant services our customers deserve.”


    Chair of the Board, Anthony Whittaker, stated how the strategy will help Valleys to Coast fulfil the enormous potential it has.

    Everywhere I look the business is filled with like-minded people who want to do the best for the communities in which our customers live. As well as deepening partnerships with like-minded organisations to work together to help regenerate the whole of Bridgend.”


    Read Valleys to Coast’s Corporate Strategy 2021-2031 here.

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