• You said - we listened and have acted


    Last year was the first time, we asked you, our customers, to complete the ICS Customer Satisfaction survey. This survey is used by 247 organisations, ranging from Amazon to Welsh Water. The results of which, were excellent.


    • The most repeated words you used to describe us were helpful, good and friendly
    • You scored us higher than the UK average and our peer group for both Customer Satisfaction and the Net Promoter Score (which is, how likely you would recommend us to friends and family)
    • You also scored us lower (which is a good thing!) in regards to how much effort you have to put in to engage with us than the UK average and our peer group

    When drilling down into the results, we noticed that your satisfaction levels dropped when you tried to report an issue or problem (down to 65), or to just ask a question (down to 78.5). So we have listened and have been working hard to improve by:

    • Introducing text message reminders for repair appointments
    • Introducing web-chat
    • Creating a single contact centre team to make it easier for you get your queries answered
    • Making it easier for you to tell us when something has gone wrong; and ensuring that we respond quicker


    At the end of November, the ICS will be emailing out the 2018 survey. If you wish to take part, or opt-out, please get in touch to ensure we have your up-to-date email address.

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  • Servicing your boiler

    Servicing your boiler


    The clocks have gone back; the nights are dark and the weathers getting colder. So make sure your boiler is in good working order so that you stay safe and warm this winter.


    We service all our boilers free of charge every year, the service includes;


    • Making sure the boiler is safe.
    • Making sure the boiler is working efficiently. (which can save you money)
    • Checking all pipework for any gas leaks.
    • Checking that the smoke alarm is working.
    • Checking that the CO alarm is working.
    • Visually checking other appliances for your safety (such as your cooker)



    The service only takes around half an hour and is really important for you and your family’s safety. 

    If we identify any major repairs or a boiler replacement during this service then we will arrange for an engineer to visit you at a later date and book this as a separate appointment.

    If you would like to find out when your boiler service is due, then please call 0300 123 2100 or email comments@v2c.org.uk


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  • The Wonders of Work Experience

    The Wonders of Work Experience

    & GROW!

    Whatever your circumstances…Out of work, in between jobs or simply looking for a change?

    We have an exciting new 4 day work experience opportunity, on Tuesday 6th to Friday 9th November 2018, 10am-3pm!

    Limited places available so don’t miss out...It’s easy, just ring us or email to find out more!

    This is your chance to:

    • Gain a valuable, positive experience.
    • help boost your CV.
    • try something different.

    So, what are you waiting for?

    If you are interested and/or have any queries, give Dennise a call on 01656 727961 or email WorkandSkills@v2c.org.uk

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Partnerships & Accreditations

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