During December we sent out a festive message to inform our customers of our office opening hours over the Christmas period. This went out to 4,653 of our customers using our new SMS/text technology, which helped determine how many mobile numbers we have and will further help us to communicate via text in the New Year.
As an incentive for our customers to respond to the text message we offered a prize draw of £100 in vouchers.
The lucky winner was Mrs Eileen Riddiford who opened the text on Boxing Day without even realising she had entered, she said “I was really surprised when V2C rung as I’d forgotten I’d entered as it was so easy. I had the text and a couple of days later clicked the link it was that easy. I’ve never done something like this before but would definitely do it again, winning is a lovely surprise after Christmas and will help with our shopping”
Mike Bell, Business Systems Team Leader commented, “This is exciting technology that has recently been adopted by Valleys to Coast and helps us move forward building closer relationships and communication channels with our customers. I’ve visited Eileen and her family today to present her with the £100 vouchers. I was really glad to hear how easy she found the draw entry, she couldn't even remember doing it, so it must have been seamless!”
Make sure we have your up to date contact details so you too can be in with the chance to enter future prize draws and received messages from us regarding the services we provide.
We understand that some customers who had Direct Debit payments collected by Allpay on Thursday 7th December have been debited again on Friday 8th December.
We are working with our bank and Allpay to resolve the problem as quickly as possible.
Advice from Allpay is that any customers affected should contact their bank, and that anyone incurring bank charges will be refunded.
If you have any concerns about your payments please contact the Rents Team next week on 0300 123 2100.
V2C Opening Times are Mon-Friday 9am-5pm