We invited our customers into our offices during October to experience what it is like to work in some of our 200 job roles.
A key driver is to put our customers at the heart and to celebrate National Customer Service Week we have invited customers into our organisation to find out first-hand what it is like to work in some of our front line services such as our housing management team, our repairs team, our communications team and much more.
The previous work experience opportunity was so successful that this is the second time we have asked customers back after receiving feedback that it has helped residents in Bridgend decide their next steps into work.
The week will help our customers learn transferable skills, build resilience and become a steppingstone into an area of work that they didn’t know existed. Customers will have the opportunity to spend time in a range of departments to see the wide selection of job roles available.
We are also supporting the launch of This is Housing, a campaign to showcase what it’s really like to work in the housing sector and encourage more people to apply for jobs to help them achieve their vision of building 75,000 new homes by 2036.
Housing associations don’t just provide homes to those who find themselves sleeping rough or are homeless, but they offer support to families on low incomes, the elderly and those fleeing domestic abuse. 65% of people working in the sector enjoy their jobs because they are making a real difference to these people’s lives. They offer opportunities for progression and skills development, last year over £3.6 million was spent on staff training and professional development.
Phillipa Knowles, Director of Resources at Community Housing Cymru, the umbrella body for housing associations in Wales said, “Social housing has a key role to play in shaping the future of Wales; the sector provides good quality affordable homes and support to communities. We have a vision to make good housing a basic right for all and we’re aiming to build 75,000 new homes by 2036. To do this, we need the right people with the right skills so we can build the homes and communities that Wales needs. In return housing associations aim to create over 15,000 new jobs to help achieve this vision.”
If you or anyone you know are interested in working for a housing association, visit www.thisishousing.wales.
After two very busy years as our Chief Executive, Donna Baddeley has decided to move on from Valleys to Coast.
In the short-term. Anthony Whittaker, our Board Chair, has appointed an interim Chief Executive. Duncan Forbes will start at Valleys to Coast Tuesday 10th September as a highly experienced interim.
We thank Donna for the many positive initiatives she has introduced at Valleys to Coast and we wish her well.
Like all housing associations, we are an increasingly complex business.
Our Board members give a lot of time and energy to make sure we achieve a balance of providing new homes and maintaining the homes we have; while meeting our social purpose and supporting the community in which we work.
To show we value the input from our Board members and hold them to account we are proposing to pay them a small annual fee. This contribution will be paid in line with the same payments other housing associations in Wales are implementing.
We would appreciate your feedback on this proposal by putting forward any questions, concerns or suggestions for consideration.
Please contact Diane Slater, our Governance Team Leader for more information or if you’d like to become a Board member then let us know.
01656 762489 Diane.Slater@v2c.org.uk F:ValleystoCoast T:@ValleystoCoast