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  • How we will operate during the new-year lockdown

    Happy new year…

    Following the recent update by the First Minister on the status of the national lockdown I want to update our customers on some changes to our services.

     

    Due to the increase in the number of cases here in Bridgend and the level of uncertainty in the lead up to Christmas we made the decision to move to offering an emergency only service, to protect both our colleagues and customers. We did that with a promise to review our decision at the Welsh Government’s first three-week review period on Friday 08th.

    After careful consideration and conversations with our frontline teams, we will be resuming our services with some adjustments.  This will include emergency and urgent repairs, responding to the current backlog of repairs and resuming other services such as letting properties, home transfers and responding to anti-social behaviour and other housing management issues 

     

    This will be for the next 3 weeks and we will only accept new emergency repair requests during this time. This will also apply to our sheltered and supported living schemes too, although repairs in communal areas will be undertaken as normal. 

     

    A full list of what qualifies as an emergency repair is available on our service update page.

    While we understand that those of you with new routine repairs will be frustrated, we are asking customers to bear with us as we work through our current backlog of repairs. There has been an overwhelming increase in requests for repairs and we have admittedly been slow in responding to these, but we are asking you to please consider if your repair is essential before contacting us so we can limit contact and play our part in controlling the spread of the virus. We would like to reassure you that we are doing all we can to get our services back up to speed and have pulled together a dedicated team to help us respond to your repairs and concerns. 

     

    It is important during this time that we also do all we can to keep both you and our workers safe, so I am appealing to those of you who have repairs booked with us to please follow the guidance around keeping a safe distance. 

     

    We have pulled together a short video that outlines the 5 Steps we are taking to keep you safe and we ask that you please watch this before we come along to undertake a repair. It is vitally important that we all follow the guidelines as we look to slow the spread of the virus. 

     

    You can find the video on our Youtube channel

     

    If you or someone you live with has symptoms or tested positive please contact as soon as possible to cancel your appointment. We also understand that there will be some of you who may not feel comfortable with us coming into your home at all within the lockdown. So we ask if this is the case and you feel that your repair or appointment can wait until after the lockdown. please contact us on 0300 123 2100 between the hours of 09:00 and 17:00 and we will cancel your current appointment. 

     

    Keeping our customers safe and happy is our main priority and I would like to thank you in advance for your patience and understanding and willingness to follow the safety guidelines as we resume our services. 

    We will of course keep you updated on changes as they happen. 

     

    Joanne Oak - Chief Executive

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  • How we will operate during Christmas and lockdown

    Following the unexpected announcement over the weekend by the First Minister that we are entering a national lockdown a whole week earlier than anticipated, we are keen to update you on the impact that will have on our services.

     

    After careful consideration we have decided to move to offering an emergency only service. We will keep this under close review and in line with the three-week review periods set by the Welsh Government and will review on the 8th January.

     

    For now we will be stopping all routine repairs and we will keep all other services under review and will adapt in line with Government guidance.

     

    A full list of what qualifies as an emergency repair is available on our service update page.

     

    If you had an appointment booked between now and the 8th January this will not be going ahead, however, you will be receiving a phone call to cancel this appointment.

     

    You can still contact us to log a repair but we will only be making appointments for emergencies during this period. If you have an emergency repair booked and live with someone who has symptoms or tested positive for Covid, please contact us on 0300 123 2100 between the hours of 09:00 and 17:00 and we can assess the urgency of the appointment.

     

    We are here from 9-5 until Xmas eve then reopen 4th jan at 9am. If you have an emergency during this time please call 0845 600 4075 and you will reach our out of hours service.

     

    Please be aware, however, that as a result of the announcement we are currently experiencing a higher than normal volume of calls to our customer service contact centre, and it may take longer than usual to get through. We are dealing with your enquiries as quickly as possible, please bear with us during this time.

     

    You may wish to email us with any non-urgent queries. You can email us at thehub@v2c.org.uk

     

    Keeping our customers happy and safe is our main priority and I would like to thank you in advance for your patience and understanding as we seek further clarity.

     

    We would like to thank you in advance for your understanding. Following Welsh Government guidance and playing our part in helping slow the rate of infection is our priority and, most importantly, ensuring that we keep you and your homes happy and safe over the Christmas period. As cases rise, we are putting out an appeal to our communities to do all you can to stop the spread of the virus and #KeepWalesSafe.

     

    We will of course keep you updated on any adjustment to our services.

     

    In the meantime, please know we are here if you need us, have a merry Christmas and a happy new year and keep safe.

     

    Joanne Oak - Chief Executive

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  • Valleys to Coast to bring accessible housing to Bridgend community with the development of former motor dealer

    Valleys to Coast’s latest development will be built on Ewenny Road in Bridgend, with works set to commence in February 2021.

    Situated on the corner junction with St Marie Street, leading into the town centre, the development will bring much needed accessible housing to the community, providing homes where people can feel safe and happy. 

     

    Previously, the site was home to a motor dealer, Leslie Griffiths Motors. The dealers opened in 1975 and, during their time, were the sponsors for several Welsh motor racing championship events. Most recently, the building was used as a double-glazing store. By restoring this derelict site and bringing it back into use, Valleys to Coast hopes to support our vision of building a better Wales. 

     

    The development will consist of seven single-bedroom flats over three storeys and will also include three parking spaces to the rear of the property. 

     

    For this project, we are working with Tylux, a Porthcawl-based construction company. Works are estimated to take around a year to complete, with tenants expected to move in around January 2022. 

     

    To find out more about the build, take a look at the information pack here.

     

    If you would like to share some history of stories about Ewenny Road, we would love to hear from you. Maybe you bought your first motorbike from Leslie Griffiths motors, or have more information about the history of the site. You can share your stories by contacting us on email at comms@v2c.org.uk or by commenting on our Facebook and Twitter posts about the site and development.

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