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  • Free Community Event for a ‘Man’s Best Friend’

    We have partnered up with The Dogs Trust to hold free community events for dogs and their owners in Sarn Life Centre.

    There was an event on Friday 29th March and three more events planned for 24 May, 21 June and 23 August between 11am - 3pm.

    These events will hopefully help combat issues such as dog fouling while building relationships with the community and promoting good dog ownership & well being.

    At the events a veterinary nurse will carry out a basic health check, which includes examining eyes, ears, teeth and weight, to make sure your dog is happy, fit and healthy.

    Alongside the health check, The Dogs Trust will provide advice on diet, training and neutering. They also offer free micro chipping (a legal requirement as of April 2016) and advise you how to change your details if you’ve moved address or changed your phone number.

    There is no appointment required and will be operating on a drop in basis so be sure to come along with your dog and say hello, but please keep your dog on a lead when attending our community events.

    Puppies under 6 months old must be fully vaccinated and proof of vaccinations brought along to the event. If your puppy has recently been vaccinated, they must be carried for the 10 days following their final vaccination. Dogs over 6 months old do not require proof of vaccination.

    Andy Jones, our Housing Team Leader said “It’s great to have the opportunity to work closer with The Dogs Trust and bring this great service to the local community. We recognise the important role pets play in the wellbeing of our customers lives and hope this opportunity will help us all continue to build relationships working together’

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  • We've got a new Charity of the Year

    We're very proud to announce Y Bont as our chosen charity of the year for 2019.

     

    Y BONT is a purpose built family centre situated on Ewenny Rd in Bridgend. They're a unique service that aims to provide care to young disabled children and support to their families. This is achieved through high quality, play, support and medical services. They also offer advice, support and information regarding issues relevant to disabled children and their families and to signpost to other like minded agencies.

     

    Colleagues were asked to nominate a chosen charity, which colleagues then vote on who that is, this year Howard Merrett, the income team leader suggested Y Bont and said “I think Y Bont deserves our support this year as their such a great charity, doing great things to help the local community and which will also benefit some of our customers directly. We look forward to working with them closely over the next year and raising a huge amount of money.”

     

    A huge thank you to Countrywide Grounds Maintenance for kick starting our fundraising efforts by donating us 4 tickets to the Wales v England rugby game. We were able to raise over £500 alone from these by asking colleagues to donate by silent bid.

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  • Welsh Business Award Winners

    We've scooped the Commitment to Customer Service award in the Welsh Business Awards 2018.

     

    We've been recognised for new initiatives that have been implemented over the last year  to improve the service customers receive.

     

    These changes have included new and easier ways to pay rent, changes to the way we carry out repairs, improved communication and the introduction of new tools for staff enabling them to provide a better service to customers really putting customers at the heart of everything we do.

     

     

    The Welsh Business Awards recognise the very best from businesses across Wales. The awards celebrate success, excellence in best practice and the contribution Welsh businesses make to the wider community.

     

     

    Paul Ryall-Friend, our Chief Operating Officer said “We are absolutely thrilled to have won this award. Understanding what is important to our customers and then using this insight to change the way we work is key to putting our customers at the heart of what we do. There’s lots more work to do, but this award recognises we’re on the right track to deliver even better customer service throughout the next year.”

     

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Partnerships & Accreditations

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