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  • Valleys to Coast’s innovative new development offers affordable, energy efficient housing - from start to finish in less than 4 months

    Our latest development in Ffordd yr Eglwys will be built using an innovative system which will make energy efficient housing an affordable reality for people in Bridgend.

    By using Structural Insulated Panels (SIPs), construction can be completed in much quicker times than by using traditional methods. The super lightweight materials are put together mechanically, eliminating wet trades and meaning that houses can be ready for tenants within a number of weeks, while also being built to last.

     

    While using SIPs to build or build onto properties isn’t a new method, it is a first for social housing in Wales, and could offer a potential solution to the housing crisis currently being faced in the UK due to the speed and low cost of construction. 

     

    In addition to the affordability and short construction time, these properties will also be energy efficient thanks to the pre-insulated panels as well as solar panels which will be installed, reducing the cost of bills and helping us tackle fuel poverty. 

     

    The two-storey development in North Cornelly will consist of four single-bedroom houses. The semi-detached properties each have gardens to the rear and shared parking at the front. 

     

    With works to prepare the site for construction having commenced in January, and projected completion by April; the entire development process is expected to last less than 4 months from start to finish. 

     

    To find out more about the build, take a look at the information pack here.

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  • How we will operate during the new-year lockdown

    Happy new year…

    Following the recent update by the First Minister on the status of the national lockdown I want to update our customers on some changes to our services.

     

    Due to the increase in the number of cases here in Bridgend and the level of uncertainty in the lead up to Christmas we made the decision to move to offering an emergency only service, to protect both our colleagues and customers. 



    After careful consideration and conversations with our frontline teams, we will be resuming our services with some adjustments.  This will include emergency and urgent repairs, responding to the current backlog of repairs and resuming other services such as letting properties, home transfers and responding to anti-social behaviour and other housing management issues 

     

    This will be until the February announcement from the Welsh Government and we will only accept new emergency repair requests during this time. This will also apply to our sheltered and supported living schemes too, although repairs in communal areas will be undertaken as normal. 

     

    A full list of what qualifies as an emergency repair is available on our service update page.

    While we understand that those of you with new routine repairs will be frustrated, we are asking customers to bear with us as we work through our current backlog of repairs. There has been an overwhelming increase in requests for repairs and we have admittedly been slow in responding to these, but we are asking you to please consider if your repair is essential before contacting us so we can limit contact and play our part in controlling the spread of the virus. We would like to reassure you that we are doing all we can to get our services back up to speed and have pulled together a dedicated team to help us respond to your repairs and concerns. 

     

    It is important during this time that we also do all we can to keep both you and our workers safe, so I am appealing to those of you who have repairs booked with us to please follow the guidance around keeping a safe distance. 

     

    We have pulled together a short video that outlines the 5 Steps we are taking to keep you safe and we ask that you please watch this before we come along to undertake a repair. It is vitally important that we all follow the guidelines as we look to slow the spread of the virus. 

     

    You can find the video on our Youtube channel

     

    If you or someone you live with has symptoms or tested positive please contact as soon as possible to cancel your appointment. We also understand that there will be some of you who may not feel comfortable with us coming into your home at all within the lockdown. So we ask if this is the case and you feel that your repair or appointment can wait until after the lockdown. please contact us on 0300 123 2100 between the hours of 09:00 and 17:00 and we will cancel your current appointment. 

     

    Keeping our customers safe and happy is our main priority and I would like to thank you in advance for your patience and understanding and willingness to follow the safety guidelines as we resume our services. 

    We will of course keep you updated on changes as they happen. 

     

    Joanne Oak - Chief Executive

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  • How we will operate during Christmas and lockdown

    Following the unexpected announcement over the weekend by the First Minister that we are entering a national lockdown a whole week earlier than anticipated, we are keen to update you on the impact that will have on our services.

     

    After careful consideration we have decided to move to offering an emergency only service. We will keep this under close review and in line with the three-week review periods set by the Welsh Government and will review on the 8th January.

     

    For now we will be stopping all routine repairs and we will keep all other services under review and will adapt in line with Government guidance.

     

    A full list of what qualifies as an emergency repair is available on our service update page.

     

    If you had an appointment booked between now and the 8th January this will not be going ahead, however, you will be receiving a phone call to cancel this appointment.

     

    You can still contact us to log a repair but we will only be making appointments for emergencies during this period. If you have an emergency repair booked and live with someone who has symptoms or tested positive for Covid, please contact us on 0300 123 2100 between the hours of 09:00 and 17:00 and we can assess the urgency of the appointment.

     

    We are here from 9-5 until Xmas eve then reopen 4th jan at 9am. If you have an emergency during this time please call 0845 600 4075 and you will reach our out of hours service.

     

    Please be aware, however, that as a result of the announcement we are currently experiencing a higher than normal volume of calls to our customer service contact centre, and it may take longer than usual to get through. We are dealing with your enquiries as quickly as possible, please bear with us during this time.

     

    You may wish to email us with any non-urgent queries. You can email us at thehub@v2c.org.uk

     

    Keeping our customers happy and safe is our main priority and I would like to thank you in advance for your patience and understanding as we seek further clarity.

     

    We would like to thank you in advance for your understanding. Following Welsh Government guidance and playing our part in helping slow the rate of infection is our priority and, most importantly, ensuring that we keep you and your homes happy and safe over the Christmas period. As cases rise, we are putting out an appeal to our communities to do all you can to stop the spread of the virus and #KeepWalesSafe.

     

    We will of course keep you updated on any adjustment to our services.

     

    In the meantime, please know we are here if you need us, have a merry Christmas and a happy new year and keep safe.

     

    Joanne Oak - Chief Executive

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